Look at most relevant Sap remedy ticketing tool ppt websites out of 4.51 Million at MetricsKey. Sap remedy ticketing tool ppt found at ebookily.net, wiki.answers.com, klslconsulting.com and etc. What is Ticketing tool in SAP. Remedy, Clarify, OVSD, EARS, Peregrine etc. It can also happen that a client wants you to use a specific tool developed particularly for him and would provide a login to the. Introduction to SAP Supportit was nice to go thru' info about sap- support. If you can elaborate a little more on what aspect of support you are interested in, I can try and point you in the right direction. Hopefully, you received it. If not, we'll need to figure out a way to take the conversation offline. I'll drop you an e- mail. Regards, Bob. Hi, I tried e- mailing you and I get it returned. What is REMEDY Ticketing Tool, How It WorksA quick introduction to the BMC Remedy User Tool.
Please advise on what you are looking to do on the SAP front and I'll try and help you out. Also, what software tools are you referring to? There are a lot of complimentary tools, so please be specific. Actually my mail box is not full I don't know how it got returned. Please do send me the mail again. Probably the best I've seen. There are cost considerations as well to factor in. Remedy is another best of breed package for managing support tickets. There are some other ones as well, but I am most familiar with Remedy. It is probably the most user friendly one out there. The thing you want to check out with the tracking software is the reporting functionality. Lotus can interact with SAP especially if Workflow and notifications is turned on. Not sure what else you want to do with Lotus. Documentum is good for Knowledge Management. Solution Manager I believe has built in KM, so you may want to investigate that before looking at outside tools. Not sure what PICA software does. E- mail me at robert. Thanks, Bob. Excellent blog and very informative. Thanks alot for making this info available. I will be glad to help. I sent you an e- mail with my contact info, so when you are ready to discuss, just let me know. Regards, Bob. Thanks very much Bob for the info'. If you can give me more information on what you are trying to accomplish, I will try and help you out. Also alot needs to be learned and get certified, do you also have anything on certification? Bob has sowed the seeds for seeing a SAP Co. E at every big Corporates. Hopefully, COE's will gain traction across the corporate landscape as you suggest. If you can tell me exactly what you are looking for - implementation tips, hardware/server requirements, etc I can try and point you in the right direction. Thanks. A few people have asked for installation tips. The best link I've seen with regard to the technical set up is this. Or, do a search on sap installation on google. I am fresher and looking forward for such information. However, I would like to know as a SAP FI/CO consultant what kind of SAP support problems I can come acrross once the project goes live? I would really appreciate if you can explain it with few examples. Could you pls guide on the process for End to End implementation. Where are you located and when do you want to implement? The FI guys spend a lot of time reconciling balances and production variances. Also, a lot of time is spent investigating GL balances so its important your users know how to drill down and also run reports. I wish I could offer more on FI. If you asked me MM or PP I could have given you 3 paragraphs worth - LOL. I am in the unforgiving position of trying to convince our institution of the benefits of creating a SAP support team (COE) and was so grateful to hear someone speaking the truth that I try to convey daily. I look forward to more inspiring articles. I had most of my experience in projects and the last few years in support and what i see missing in all SAP project implementations is the emphasis on the last phase of project management . All projects normally end with a project closure document and thats about it. It is very important that the business lays strong emphasis on having support strategy as a part of the project plan. It will be a great help indeed! What I have been looking for is a . We want to put self help out there for the user and want the same information for our help desk to use to troubleshoot. I came from a Banner school before coming here and from a portal standpoint, we had collected from quite a few other institutions known errors: java, runtime, 4. Do you know where we might find some materials along those lines for anything SAP. And how the customers can send tickets to support projects, give me one example? I am working with Global Service provider and I am working for Global Client for a support project. My concers/ worries are. While you work on a support project you are not confined to your module .. On your first point, I agree, you need to have some more diversity in the modules. But, having said that, I don't necessarily think you need to be an expert in all modules. Very few SAP consultants can span the entire gamut of SAP modules and most have expertise in one or two modules. Regarding the second point, the differences I would say is the support person needs to have better soft skills in dealing with the customer, and also better ability to understand the requirements or problems. A support person should be more resourceful than implementation as they will have to pursue various angles in developing or finding a solution. For example, searching OSS or reading SAP Help. Generally its easier to go from implementation to support than vice versa. On an implementation your exposed to more config than in a support role. I am trained in SD Module and am looking for SAP SD Support job so that I can learn more.. I require some sap- fico tickets and the solutions for that at the earliest. If the real time tickets are not going to be available, please give me some model sap- fico tickets and the solutions of those issues. While doing invoice verification system have provided selection criterias such as Purchasing document- Line item, Delivery Note number ,Bill of Lading etc etc. The ultimate document which is being selected is only GR(Goods Receipt)document. Is there any provision to select GR document instead of all others such as Po, Delivery Note,Bill of lading directly so that we can hit the GR value and MIRO would be faster without any issue? Plzzzzzzzzzzzzzzzzzzz. Hi bob,Can u please send me some tickets with the explanation as to how we go about solving them. Also please tell me how the support software tool remedy works. ITS UEGENT!!!!!!!! Will it be better for me to be in support or in implementation? Also please send me some tickets along with the ways to solve them. PLEEEEEEEEEEEEE.. ZZZZZ its very urgent. Hi,Any one of you could please send me the installation steps of SAP - FI/CO. DO diff Modules require diff installations or can we work on diff modules on single installation. Iam new to SAPso please give me a detailed description. Ajay. Hi experts! SAP Support after implementation. I had one question about GOLIVE. If anyone can tell me about the general issues that we face specific to FICO with resolution of few of them as how they resolved those issues. I am quite new to this and i am working as SAP FICO consultant. I had one question about GOLIVE. If anyone can tell me about the general issues that we face specific to FICO with resolution of few of them as how they resolved those issues in production. If i can get some real time examples then it would be great. Thanks and hope to see the reply soon. Can you please email me the following tips in order to improve my SAP system. Actually mu database is growing very fast. What can I do in order to retrieve space. I have atable of 4. Gb. I do not know how to reorg this table because my directory for reorg is just 2. Gb. My SAP is version 4. Solaris 5. 6. Thanks Natasha. We have a general IT one that consists of Project Name, Business Description, Development Details, Servers, Software control & distribution, Users, Security, Backup schedule, Connectivity, Support Issues, Routine Maintenance. This is more for knowledge transfer from client to consultant as per the Application Management. Thanks,Amiee. hello ,could u please explain the difference between business area and profir centre accounting? I have question in sap- sd, what basically support project and rollout project are? Support projects are typically post go live stabilization efforts to help the users get the system work as intended, and rollout projects are implementations of SAP. Support projects come after the rollout project. Regards, Bob. hi bob .. The business scenario is customer calls and you need to enter the order in SAP. You should be familiar with sales order confirmation, ATP, back order re- processing. On the delivery side, you will need to understand how to create the delivery due list, pick batches, generate the relevant delivery docs. Hope this makes sense. Can you help? TIARaju. I am in to sap- fico. I require some sap- fico tickets and the solutions for that at the earliest. If the real time tickets are not going to be available, .. No one there to help me plsssssss . If can pls send them to johnpeter. Wil be so thankful to u all gurus. Thanks in advance. I am so interested but noone to help me in my life. Wil be thankful to you all. I am also new to FICO and require sap- fico tickets and solutions. Can anybody help please?? Thanks. Hi Bob White,I just joined this very useful profesional feed back support, I am also have been asked lately to lead a project to implement an SAP system for a new company. I am very much interested in your valued work on COE. Would you please be able to send me the White paper. Thanks. What are the SAP(FICO) tickets? Pls give me the examples? How many types of tickets are there in SAP(FICO)? Thanks in advance for your help. I am new to the SAP world and would like to know if you could make some suggestions on getting started with a plan/model. Thanks. hi, i read this article and i found that is very good to understand more abt the support system, can u tell what is types of problems come in support in FICO module? Do you have any white papers/Support structures in place which we can use as a starting point and fine tune to our needs . Hi Bob,I am looking for info on setup and installation of SAP from the ground up. Thanks. Hi Bob. Thans for answering multiple queries. Would u Please send me some SAP SD tickets, that a SAP SD supporter may confront?
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